Attorney Code of Conduct

Last updated: June 16, 2026

Our commitment: This Code of Conduct protects the integrity of every attorney on the platform. When clients trust Verom, they trust you. Higher trust means better clients, higher fees, and a stronger practice.

1. Professional Standards

All attorneys on Verom must:

Maintain active bar membership in good standing in all claimed jurisdictions
Practice only within their authorized jurisdictions and areas of competence
Comply with all applicable rules of professional conduct and ethics rules
Maintain adequate professional liability insurance
Complete continuing legal education requirements as mandated by their jurisdiction(s)

2. Client Communication Standards

Do

Respond to new case inquiries within 24 hours
Reply to client messages within 48 business hours
Provide case updates at least every 14 days
Set clear expectations about timelines and process
Communicate proactively about delays or issues
Use clear, plain language clients can understand

Don't

Leave clients without updates for more than 14 days
Ignore messages or become unreachable
Use unnecessary legal jargon to confuse clients
Make promises about timelines you cannot keep
Communicate case details through unsecured channels

3. Case Management Standards

Accept responsibly — Only accept cases you have the capacity, competence, and time to handle properly
File timely — Submit all filings before deadlines. Missed deadlines due to attorney negligence are grounds for suspension
Document thoroughly — Maintain complete case files including all correspondence, forms, evidence, and notes
Update statuses — Keep case statuses current in the platform. Clients and Verom rely on accurate status information
Transfer cleanly — If you cannot continue a case, initiate the transfer process promptly and cooperate fully

4. Financial Integrity

Do

Set fees clearly before accepting marketplace cases
Process all marketplace payments through Verom's escrow
Provide detailed invoices for all services
Separate filing fees from attorney fees
Refund unearned fees promptly if a case is terminated

Don't

Request or accept payments outside the platform for marketplace cases
Charge hidden fees not disclosed upfront
Bill for services not performed
Inflate fees after a case is accepted
Commingle client funds with personal funds

5. Honesty and Transparency

Never guarantee specific immigration outcomes (approvals, timelines, or results)
Accurately represent your experience, specializations, and track record
Disclose any conflicts of interest
Inform clients of realistic chances and potential risks
Do not solicit fake reviews or manipulate your platform ratings

6. Technology, AI, and Data

Use Verom's tools as intended — do not attempt to circumvent security measures
Protect client data in accordance with GDPR, CCPA, and all applicable privacy laws
Do not export client contact information to solicit them off-platform
Report any security vulnerabilities or data breaches to Verom and affected clients immediately, and notify applicable regulatory authorities as required by law
Keep your account credentials secure — do not share logins with staff or third parties

6A. Responsible Use of AI Tools

Verom's AI tools are designed to save you time — not to replace your professional judgment. Your obligations when using AI features:

Review every AI output. All AI-generated content — petition letters, RFE responses, support letters, legal research summaries — must be reviewed and approved by a licensed attorney before use. You are responsible for the final work product.
Supervise, do not blindly adopt. AI can suggest; you decide. Exercising independent professional judgment is required by your bar rules (ABA Model Rule 1.1, Comment 8: attorneys may use technology but must "understand the benefits and risks").
Verify citations. AI-generated legal citations marked [CITATION_NEEDED] or [PENDING_VERIFICATION] must be independently verified. Filing a brief with a fabricated citation is a violation of professional conduct rules and court rules.
Confidentiality with AI. Inputting client information into AI systems may implicate confidentiality obligations. Verom's AI runs within our secure platform and does not share client data with third-party model providers for training. If you use external AI tools (ChatGPT, etc.) in addition to Verom, ensure you comply with your jurisdiction's guidance on attorney AI use.
Disclose AI use if required. Some jurisdictions and courts require disclosure when AI tools are used in preparing filings. Check applicable rules for each matter and disclose as required.
Do not make AI errors the client's problem. If AI tools produce an error that affects a client's case, it is your professional responsibility to address it — the same as any other attorney error.

7. Respect and Professionalism

Treat all clients, colleagues, and Verom staff with dignity and respect
Do not discriminate based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic
Maintain professional boundaries in all client interactions
Respect client autonomy and decision-making

8. Reporting Obligations

You must report the following to Verom within 48 hours:

Any change in bar status (suspension, probation, resignation)
Any disciplinary complaint or investigation
Lapse in malpractice insurance coverage
Any malpractice claim related to a Verom case
Suspected fraud by a client or another attorney on the platform
Any data breach affecting client information

9. Enforcement

Verom enforces this Code through graduated consequences:

Coaching — For minor first-time issues, private guidance and education
Written warning — Formal notice with required corrective action
Payment hold — Pending payouts paused during investigation
Temporary suspension — Removed from marketplace, existing cases continue
Permanent removal — For serious or repeated violations

You may appeal any enforcement action through Verom's dispute resolution process. Appeals are reviewed within 10 business days.

10. Acknowledgment

By participating in the Verom attorney network, you acknowledge that you have read, understood, and agree to comply with this Code of Conduct. Violations may result in enforcement actions up to and including permanent removal from the platform.

Contact

For questions about this Code, contact attorney-support@verom.ai.